BlazedGlass FAQ
Shipping & Delivery
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment through our website. Keep in mind shipping information can take few days to appear.
Do you have free shipping?
Yes. Spend over $150 NZD and you will get free shipping on your order.
What are your shipping Rates?
Standard shipping rates:
- $6.99 for orders under $150.00 NZD
- $0.00 for orders above $150.00 NZD
Standard shipping rates is only domestically to New Zealand. All our shipping is listed as standard which is $6.99
For more information please refer to our terms.
International shipping rate:
- $11.99 for international shipping on orders under $150.00 NZD
- $0.00 for international shipping on orders over $150.00 NZD
International shipping is available. Note that additional taxes or duties may apply, which you will be responsible for. Ensure you comply with your local regulations.
For more information please refer to our terms.
Where do you deliver to?
Internation Delivery
We offer international shipping to the following countries:
* Australia
* Austria
* Belgium
* Canada
* Czechia
* Denmark
* Finland
* France
* Germany
* Hong Kong
* Ireland
* Israel
* Italy
* Japan
* Malaysia
* Netherlands
* Norway
* Poland
* Portugal
* Singapore
* South Korea
* Spain
* Sweden
* Switzerland
* United Arab Emirates
* United Kingdom
* United States
International shipping is available. Note that additional taxes or duties may apply, which you will be responsible for. Ensure you comply with your local regulations.
For more information please refer to our terms.
What should I do if my order has not arrived?
If your order has not arrived within the expected delivery time, please contact our team for assistance through email (blazedglassnz@gmail.com) or contact us on our contact form. We will help you track the order and resolve any issues.
Do you ship to PO boxes and parcel lockers?
Yes, please ensure that you provide accurate address information.
Payment Options
What payment options do you accept?
Our payment options:
- PayPal
- Bank deposit
Are you payment methods secure?
We want to assure you that your payment information is secure with us. We use advanced encryption technologies and secure payment gateways to protect your data and ensure a safe transaction process.
If you have any questions or concerns about payment security, please feel free to contact us through our email (blazedglassnz@gmail.com) or contact page.
How can I get a receipt for my order?
A receipt for your payment will be emailed to you upon successful completion of your order.
When will my payment be processed?
Payments are processed immediately upon checkout. If there are any issues with your payment, our team will contact you for resolution.
Returns & Exchanges
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at BlazedGlassNZ@gmail.com.
How will I be refunded and how long will it take?
Refunds will be issued to your original payment method. Depending on your payment method, it may take a few additional days for the refund to reflect in your account. (up to 10 business days max) if you have not received refund by then please contact us through our email (blazedglassnz@gmail.com) or contact page.
What happens if my product arrives defected or damaged?
If you receive a damaged or defective item, please contact our team within 5 business days of delivery.